Customer reviews of Chandlers Ford Car and Van Centre

By Anne P on 15 November 2016 | Verified purchase

Buying a second-hand car always fills me with dread, especially on this occasion when I had to change my much-loved Fiesta for something more up-to-date. However, I was looked after really well by Mick at Chandlers Ford. Nothing was too much trouble. He let us have a good look at the car, take it for a test drive, and put us under no pressure to buy - maybe that was a good sales tactic, as it made me want to buy it! He even delivered the car complete with a new MOT a couple of days later, telling me not to be afraid to ring him if I was worried about anything. My husband, who unlike me is a car enthusiast, has since put the car through it's paces and declared himself very satisfied. So far I've only admired my sporty little Mini Cooper on the driveway - it looks so lovely I hardly dare take it out, but apparently this must change soon - so fingers crossed!

Reply from Chandlers Ford Car and Van Centre on 28/11/16

Thank you so much for your positive review Anne, We do try our best to look after our customers as you are all very important to us. I was pleased to read that Mick looked after you, he really is worth his weight in gold and is a very valued member of my team. Thank you once again for taking the time to do this great review. Regards Andrew Hill... Director

By Claire L on 29 October 2016 | Verified purchase

For me, renewing my car was a big deal, more so, because I always buy secondhand and we all know this can be a risk. Therefore, finding the right car and from a trustworthy dealer was always high on my priority list. After trawling online for weeks I came across the perfect VW Golf for me and after seeing and test driving it, I was keen. Mick, was helpful and informative regarding the car's history and after a little negotiation I was trading in my car and driving away my new car. Unfortunately and to my distress, a few days later there was a fault with the turbo charger. At this point I truly realised what an effective and honest business was being run by Chandlers Ford Car Centre. Andrew & Suzi took the stress out of my situation by lending me a car whilst mine was in for repair. Not only did Andrew have the turbo charger replaced, but he personally bought a brand new one as opposed to a reconditioned one, all at their expense. The service and calibre of staff is exceptional.

Reply from Chandlers Ford Car and Van Centre on 03/11/16

Thankyou Claire, It's always appreciated when someone takes the time to write a review, as you say its only when something goes wrong you realise how good or bad a business is. I'm so pleased you are happy with your car and our service.

By Matthew B on 16 October 2016 | Verified purchase

My experience was good, i saw a car i liked online and went to see it and walked in to the car centre looked at the car (vw tiguan) i was greeted asked if ok i said i like this car they pulled it out so i could look better and left me to it which i liked no hassle, i test drove it and bought it the next day. This review would of been excellent but the back brakes were knackered and cost me £260 to fix but it's second hand and the car is excellent and the staff at chandlers ford car centre made this experience easy and relaxed woild recommend them

Reply from Chandlers Ford Car and Van Centre on 18/11/16

Matthew, Thank you for your review, its always appreciated and i'm very pleased that you rate us as a company and you would be happy to recommend us, that means a lot as we always strive to do our best for our customers. I was sorry to read that you had an issue with the rear brakes but we cannot rectify problems if we are not told, please do not hesitate in the future to make us aware of any issues and between us we can deal with them. Andrew Hill .... Director

By Louisa E on 12 October 2016 | Verified purchase

Mick and Andy are a friendly team and were able to have the car ready to be collected by the next day. They are very helpful and told me to go back to them if I had concerns about anything so seems like they offer a great after car service too.

Reply from Chandlers Ford Car and Van Centre on 03/11/16

Thankyou Louisa for your comments, its always appreciated and we are pleased that you rate our service.

By Elliott K on 24 February 2020 | Purchase not verified

These guys seemed good in the beginning but in all honestly I wish I’d never used them. It’s ended up costing me more than I paid for the van just 4 months after. Complete engine rebuild and they told me that it was a trade sale... unbeknown to me! Avoid like the plague, these guys offed to send me £250 gratuitous and I took that on face value and accepted as a best of a bad situation, then they never answered the phone again. Called on multiple occasions with multiple numbers and every time I got on the phone another round of false promises and lies. I have held off from this review believing they would do the right thing, but now I have no choice as I wouldn’t want anyone else to go through what I have. This company is dodgy from the ground up. No doubt they will attempt to make me sound like a non genuine customer but I can assure you this isn’t the case, and I wouldn’t be the first person they have done that to online. Thanks chandlers Ford.

Reply from Chandlers Ford Car and Van Centre on 25/02/20

Elliot, Actually I am treating you as a genuine customer but what you are saying in your review is not the truth, firstly you signed a statement which stated you were buying it as seen with no warranty which was explained to you before we took any money off you, this was because of the age and mileage of the vehicle. Secondly Mick asked for your bank details so the agreed amount of money would be paid to you by the way of a bank transfer and we didn't hear from you after that at all. We have since moved premises with obviously a new telephone number so I can understand that you might of been trying to contact us to no avail but you clearly had our email address to be able to contact us regarding the matter. When you say you have phoned us and got a load of false promises that is just untrue. You also state in your review that you wouldn't be the first person this has happened too but I think if you read our reviews they clearly speak for themselves.

By John T on 22 July 2017 | Purchase not verified

I initially thought that maybe all the previous reviews on this site may have been written by Chandlers Ford themselves, they were so glowing. Well I can refute that straight away following our visits and subsequent purchase of a vehicle. At first we dealt with Mick, a delightful man with endless patience. We finalised our purchase with Andrew who also was very helpful with the documentation etc. They took our vehicle in part exchange with no hassle over the trade in price quoted by Autotrader We identified several items on the vehicle, a Ford Galaxy Ghia, that we were concerned about, these were rectified to our satisfaction while another issue concerning the turbo was still under debate, although we were assured that two independent garages had given the all clear. Andrew went a step further than required and immediately upgraded the RAC warranty with no extra charge. On our return journey the car performed perfectly, looking forward to some happy motoring!

Reply from Chandlers Ford Car and Van Centre on 25/07/17

Hi John, Thank you very much for your positive review, I was very pleased you were happy with the service both from myself and Mick. We did laugh about your comment reference us writing our own reviews .....IF ONLY !!!!! Regards Andrew

By Mark C on 28 April 2017 | Purchase not verified

The professionalism and customer service that I received from Andrew and the staff at chandlers ford car centre went well beyond the norm that I have previously received from other dealers. A comfortable environment to view the vehicles with no hard pressure sale techniques was a delight. Andrew was engaging and polite and very knowledgeable. The support staff in the office were courteous and professional and catered for my every need. I would highly recommend this company for purchasing and will definitely re-visit for future purchases and I would advise anyone on buying cars in the near future to pay them a visit.

Reply from Chandlers Ford Car and Van Centre on 17/05/17

Mark Thank you very much for your positive review, i'm very pleased that you were happy with the level of service you received and I appreciate you taking the time to let me know, it always means a lot. Kind Regards Andrew