Customer reviews of Chandlers Ford Car and Van Centre
At Chandlers Ford Car and Van Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a van or car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Chandlers Ford Car and Van Centre
Based on 57 customer reviews
Great customer service!
By Anne P on 15 November 2016 | Verified purchase
Buying a second-hand car always fills me with dread, especially on this occasion when I had to change my much-loved Fiesta for something more up-to-date. However, I was looked after really well by Mick at Chandlers Ford. Nothing was too much trouble. He let us have a good look at the car, take it for a test drive, and put us under no pressure to buy - maybe that was a good sales tactic, as it made me want to buy it! He even delivered the car complete with a new MOT a couple of days later, telling me not to be afraid to ring him if I was worried about anything. My husband, who unlike me is a car enthusiast, has since put the car through it's paces and declared himself very satisfied. So far I've only admired my sporty little Mini Cooper on the driveway - it looks so lovely I hardly dare take it out, but apparently this must change soon - so fingers crossed!
Trustworthy & Helpful Business
By Claire L on 29 October 2016 | Verified purchase
For me, renewing my car was a big deal, more so, because I always buy secondhand and we all know this can be a risk. Therefore, finding the right car and from a trustworthy dealer was always high on my priority list. After trawling online for weeks I came across the perfect VW Golf for me and after seeing and test driving it, I was keen. Mick, was helpful and informative regarding the car's history and after a little negotiation I was trading in my car and driving away my new car. Unfortunately and to my distress, a few days later there was a fault with the turbo charger. At this point I truly realised what an effective and honest business was being run by Chandlers Ford Car Centre. Andrew & Suzi took the stress out of my situation by lending me a car whilst mine was in for repair. Not only did Andrew have the turbo charger replaced, but he personally bought a brand new one as opposed to a reconditioned one, all at their expense. The service and calibre of staff is exceptional.
Top car nice experience
By Matthew B on 16 October 2016 | Verified purchase
My experience was good, i saw a car i liked online and went to see it and walked in to the car centre looked at the car (vw tiguan) i was greeted asked if ok i said i like this car they pulled it out so i could look better and left me to it which i liked no hassle, i test drove it and bought it the next day. This review would of been excellent but the back brakes were knackered and cost me £260 to fix but it's second hand and the car is excellent and the staff at chandlers ford car centre made this experience easy and relaxed woild recommend them
Friendly and quick service
By Louisa E on 12 October 2016 | Verified purchase
Mick and Andy are a friendly team and were able to have the car ready to be collected by the next day. They are very helpful and told me to go back to them if I had concerns about anything so seems like they offer a great after car service too.
Dodgy used car dealers in every sense of the word.
By Elliott K on 24 February 2020 | Purchase not verified
These guys seemed good in the beginning but in all honestly I wish I’d never used them. It’s ended up costing me more than I paid for the van just 4 months after. Complete engine rebuild and they told me that it was a trade sale... unbeknown to me! Avoid like the plague, these guys offed to send me £250 gratuitous and I took that on face value and accepted as a best of a bad situation, then they never answered the phone again. Called on multiple occasions with multiple numbers and every time I got on the phone another round of false promises and lies. I have held off from this review believing they would do the right thing, but now I have no choice as I wouldn’t want anyone else to go through what I have. This company is dodgy from the ground up. No doubt they will attempt to make me sound like a non genuine customer but I can assure you this isn’t the case, and I wouldn’t be the first person they have done that to online. Thanks chandlers Ford.
By John T on 22 July 2017 | Purchase not verified
I initially thought that maybe all the previous reviews on this site may have been written by Chandlers Ford themselves, they were so glowing. Well I can refute that straight away following our visits and subsequent purchase of a vehicle. At first we dealt with Mick, a delightful man with endless patience. We finalised our purchase with Andrew who also was very helpful with the documentation etc. They took our vehicle in part exchange with no hassle over the trade in price quoted by Autotrader We identified several items on the vehicle, a Ford Galaxy Ghia, that we were concerned about, these were rectified to our satisfaction while another issue concerning the turbo was still under debate, although we were assured that two independent garages had given the all clear. Andrew went a step further than required and immediately upgraded the RAC warranty with no extra charge. On our return journey the car performed perfectly, looking forward to some happy motoring!
Audi S3 purchase
By Mark C on 28 April 2017 | Purchase not verified
The professionalism and customer service that I received from Andrew and the staff at chandlers ford car centre went well beyond the norm that I have previously received from other dealers. A comfortable environment to view the vehicles with no hard pressure sale techniques was a delight. Andrew was engaging and polite and very knowledgeable. The support staff in the office were courteous and professional and catered for my every need. I would highly recommend this company for purchasing and will definitely re-visit for future purchases and I would advise anyone on buying cars in the near future to pay them a visit.
Chandlers Ford Car and Van Centre
- 01794 874392 07718 911095
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|Monday||09:00 - 17:00|
|Tuesday||09:00 - 17:00|
|Wednesday||09:00 - 17:00|
|Thursday||09:00 - 17:00|
|Friday||09:00 - 17:00|
|Saturday||09:00 - 16:00|
|Sunday||10:00 - 15:30|
Alternative times available by appointment.