Customer reviews of Chandlers Ford Car and Van Centre

By Stephen M on 04 December 2017 | Verified purchase

I dislike buying used cars. It's daunting, painful and tedious part of life and as soon as you step foot on a forecourt you are pounced upon and hit with questions. This is not the case here. We drove up and walked in and were greeted by a man who was polishing the back of a van and said just have a look, take your time and if you have any questions or want a test drive just ask. He turned his back and went back to his task. We came to look at a Seat Leon. It was immaculate and I did test drive it but I didn't buy it, that's the way I am. As I walked out and said thank you, he wished me well and hoped I'd find the car that I wanted. How many people would sat that after walking away? I saw other cars too and I did come back and bought it. After a week an engine warning light came on. I called them and straight away they'd booked it in for a diagnostic test and subsequently replaced the faulty parts, no cost to me whatsoever. This is how cars should be sold. Thank You.

Reply from Chandlers Ford Car and Van Centre on 06/12/17

Stephen, Thank you very much for your positive review and was delighted to read you were pleased with the service you received, sometimes you only know how good a business is when you have a problem and how that problem is dealt with which again you were pleased with so that's great Kind Regards Andrew Hill ..... Director

By Dane P on 22 November 2017 | Verified purchase

These guys are obviously doing something right - this is the fourth (4th) vehicle they have supplied for me. They listen to what you are looking for and either provide a solution from their varied stock or suggest ways of achieving what you are looking for. I have been looking for more commercial vehicles and this has coincidentally slotted in with their plans to provide more vans and pick ups. After sales - first rate.

Reply from Chandlers Ford Car and Van Centre on 06/12/17

Dane, This is the fourth time now i'm saying thank you for your review which is fantasic, long may this continue between us and thank you for all your recommendations to friends and family. Kind Regards Andrew

By Shaun C on 27 October 2017 | Verified purchase

First Class service. Allow me to view, listen and test drive the vehicle of my choice. Agreed price, deal and delivery which was convenient for both myself and him. Friendly and honest and delivery's on his word. I would/will recommend this car sales company to friend, family colleagues and customers. A refreshing service for the modern era of technology combine with good old fashion respect. Thank You !!

Reply from Chandlers Ford Car and Van Centre on 07/11/17

Hi Shaun, Thank you so much for your positive review, i'm pleased you were happy with our service and that you would recommend us to other people. Kind Regards Andrew

By Ray T on 10 October 2017 | Verified purchase

Very good service hassle free car purchasing would use again

Reply from Chandlers Ford Car and Van Centre on 13/10/17

Ray, Thank you for taking the time to write us a positive review, as always its very much appreciated and i'm pleased you were happy with our service. Regards Andrew Hill ... Director

By Reg B on 13 September 2017 | Verified purchase

this dealer is first class,from intial enquiry until completion

By Graham S on 09 September 2017 | Verified purchase

Excellent service without being hassled. Any quibble we had was dealt with quickly and efficiently.

Reply from Chandlers Ford Car and Van Centre on 12/09/17

Graham, Thank you for your positive review and I was pleased to read that you were happy with the service that we provided Kind Regards Andrew Hill .... Director

By Kevin H on 09 August 2017 | Verified purchase

Excellent service from a very friendly and professional salesman, I would gladly deal with them again

Reply from Chandlers Ford Car and Van Centre on 12/09/17

Kevin, I appreciate you taking the time to write a positive review, i'm pleased you were happy with the service Kind Regards Andrew Hill .... Director

By Chris W on 28 July 2017 | Verified purchase

Good friendly service. I much appreciated their policy of being left alone with the vehicle and for the car to sell itself, I was even permitted to test drive the car unaccompanied. Would recommend.

Reply from Chandlers Ford Car and Van Centre on 29/07/17

Thank you so much for your feedback and I'm very pleased that you were happy with our service. Regards Andrew Hill

By Steve H on 27 July 2017 | Verified purchase

I recently purchased a Ford Kuga from Chandlers Ford Car Centre. The car itself was an excellent example in excellent condition for the age and very well priced. From the outset Andrew was friendly and approachable and nothing was too much bother. He made great effort to ensure the car was ready for me to collect asap as I was without a vehicle and needed it for traveling to a wedding in the next few days. There were a few niggles but these were dealt with quickly and again nothing was too much bother to ensure I was happy and satisfied. In my previous experience it is rare to find a car dealer who is upfront and honest and who genuinely is looking to provide good quality used vehicles at a value price and willing to go that extra mile in customer service. I would fully recommend any person to go see Andrew Hill at Chandlers Ford Car Centre if your in the market for a change of vehicle.

Reply from Chandlers Ford Car and Van Centre on 29/07/17

Steve, Thank you so much for your in depth positive review, i know we had a problem to start with and I thank you also for your patience in me resolving the matter, I always get there in the end and I am now pleased that you can enjoy your new car. So once again thank you as your review means a great deal to me and to my business Regards Andrew

By Dane P on 26 July 2017 | Verified purchase

I have bought three cars over the years from Chandlers Ford Car Centre and have had brilliant service on every occasion. It is a family run business which offers a range of previously owned cars from high spec, high end, to very affordable family cars. Any of my requests for additional help or advice have always been dealt with in a timely and professional manner.